Privacy Policy of the Website

transferna Marinov, reg No CHE-217.117.858, address: Schaffhauserstrasse 149, 8303 Kloten is the data controller for the personal data collected in connection with the use of transferna’s Website Services in the European Economic Area in Switzerland.

transferna collects personal data provided by users to transferna such as during registration of a booking and you must agree with the clauses of this policy in order to use transferna’s Website.

What Data We Collect and When

Data provided by users includes the data when users fill out booking form, contact form or become a partner form in transferna’s Website.

This may include their name, email address, phone number, address, payment or banking information /including related payment verification information/ and other government identification documents, which may provide document number as well as date of birth, gender and photo, flight number, full pick up address, full drop off address.

The become a partner form includes their name, email address, phone number, company name, company city, company address and company website.

We also collect travel itinerary information, including the times and dates of upcoming flights, accommodations, and location data such as pick-up point and drop-off point.

  • transferna collects such data from the time a trip is requested until it finishes.
  • transferna collect payment transaction information related to the use of our services and payment method.
  • transferna collect and process personal data for the purpose to connect with passengers.

You can access and update all your registration data via the transferna’s Website Services.

How Long We Store Data

Your personal data will be stored until the fulfilment of your trip and will be deleted (according to the policies set out in this section) from the databases unless such data is required to be retained for accounting, dispute resolution or fraud prevention purposes.

  • Financial data regarding transportation services provided to passengers will be stored for 3 years after the last journey.
  • Data required for accounting purposes will be stored for 7 years (after the last journey).
  • In the event that there are suspicions of a criminal offence, fraud or false information having been provided, the data will be stored for 10 years.
  • In case of payment disputes, data will be retained until the claim is satisfied or the expiry date of such claims.

We respond to any request for the erasure of personal data submitted by e-mail within a month and will specify the period of data deletion. We will respond to any request for the transfer of personal data submitted by e-mail within a month and specify when the data transfer will take place. After we have verified the customer in question, we will provide you with your personal data, which includes: contact information, the last 3 years’ journey history and payment information.

Last updated on 21.01.2024