Frequently Asked Questions

We’re an up-and-coming transfer company based in Switzerland. If you want to learn more about us, go to the About Us page on our website.

At the moment, we operate within Switzerland.

Demand equals supply. When we gain more notoriety, then more people would want our services, and more people would like to become our partners. If people want us to operate somewhere, we’ll take this into heavy consideration.

This depends on the car model and the distance.

Yes, you can make a booking at any point, no matter how far into the future. You can also make multiple reservations at the same time from the same account.

In the future, you’ll be able to see the vehicle you’ve requested on a map via GPS.

The current maximum for our cars is 7 passengers. We’re working on offering bigger vehicles in the near future.

You can check out the Cars page for more information.

We’re following proper hygiene recommendations, as well as the latest safety guidelines in Switzerland and the EU.

Yes, you can. There are various methods of payment.

We’re currently working on making the website available in more languages.

Standard cancellation requests must be received, in writing, at our email address info@transferna.chminimum of 48 hours before the scheduled transfer to be eligible for a refund.

Cancellations requested less than 48 hours prior to the scheduled transfer must be communicated to our email and any money you paid in advance are NOT subject to return.

You can check out the Become a partner page on our website.

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